For all customer service queries including membership enquiries please email us at
Alternatively if you prefer to speak to an advisor you can call the customer support telephone line during the following hours:
Tuesday: 14.00 – 16.00
Thursday: 10.00 – 12.00
Phone: 0800 043 1468
Or you can write to us here and post your query to:
PO BOX 80, HOLYHEAD, LL65 9AF
Remember: Please quote your username whenever a query is made.
Please note that the telephone support line is for administrative enquiries about your membership only. Questions about the advice given in the slimming program or queries regarding your weight loss should be directed to your dietitian using the “Consultant Query” link in the menu.
You cannot expect replies to mails at the weekend.